To be able to receive treatment here at InHealth North West Clinical Assessment and Treatment Service, you’ll first need to be referred by your GP or consultant. We may be one of a number of options he or she gives you, but the choice is yours. Once you tell your GP that you’d like to be treated by us, and he or she has referred you to us, we will contact you to make your first appointment.
We will send you an appointment letter with the day, time and venue of your consultation, and how long your appointment is likely to last, plus any other details about what we may need you to do before your appointment.
Are we open 7 days a week?
Appointments are available Monday to Sunday 8am – 8pm, subject to location and appointment type required.
We will endeavour to schedule a suitable appointment that is convenient for you and would recommend you contact our Patient Management Centre to discuss appointment availability.
Is there a lift on the unit?
Yes – there is lift access to our mobile clinical unit and all our clinic locations are Disability Discrimination Act (DDA) compliant.
Is my appointment a consultation?
Depending on your circumstances and the reasons for attending the clinic your first appointment may be for tests rather than a consultation, e.g. Magnetic Resonance Imaging (MRI), audiology tests, endoscopy etc. However, this should be stated on your appointment letter.
If you have any queries regarding the purpose of your appointment please contact our Patient Management Centre for more information.
What will happen at my appointment?
On the day of your appointment, please arrive in good time and report to reception. Unfortunately if you arrive late for your appointment, we cannot guarantee that you will be seen on the same day. Please bring the following to your appointment:
Our team of healthcare professionals, which may include a specialist consultant, nurse or other healthcare professional, will see you. We know time is precious and we will try to do as much as possible at your first appointment. This means your first appointment may take up to two hours (guide time).
If a further appointment is needed we will do our best to arrange this with you before you leave the unit.
Can you bring children to the appointment?
It may not be appropriate for a child to attend your consultation / scan with you and they will need to be supervised by an appropriate adult in the waiting area whilst you attend your appointment.
What happens after my appointment?
The clinician will discuss your treatment plan and what will happen next once you have attended for your investigation / scan. You may be scheduled a follow-up appointment, referred to another service for further investigations or discharged to your GP.
What happens if I can’t keep my appointment?
Please call the service as soon as possible so that we can arrange a new appointment and allow someone else to take your original appointment.
Please note, we cannot guarantee that we will be able to re-schedule your appointment and you may be discharged back to your GP if you fail to attend or cancel your appointment at short notice.
I need an interpreter or signer, what do I do?
In either of these cases, please call or email our Patient Management Centre (INL.firstname.lastname@example.org) and we will do our best to ensure that someone can help you. Alternatively you can ask a relative to contact us (you will need to be present for this call), or ask a member of your GP practice to contact us.
How will I receive my results?
Once a report of your results is created it will be sent to the clinician for review. You may receive your results either via letter or by the clinician via telephone or face to face appointment or from your GP. We will do the best to advise you on the day of your appointment whether your results will be sent in the post or if you will need to arrange a follow-up appointment.
How quickly will I receive my results?
The timescale to receive your results should be discussed at your appointment. Please note that the results for some specialist scans may take longer.
I have a visual, hearing or mobility problem, what do I do?
In, either of these cases please contact our Patient Management Centre and we will do our best to ensure someone can help you. Again do we want to mention that they can contact us via email?
Can I eat or drink after my diagnostic imaging scan?
Yes, do so normally. Patients who receive a contrast injection for their Magnetic Resonance Imaging (MRI) scan are recommended to drink extra fluids before and after the examination to avoid dehydration