Frequently Asked Questions

Here’s a selection of questions and answers we’ve already helped patients with.

When are you open?

Our clinical services are open 7 days a week from 8am to 8pm. We work to have the most convenient appointments for you. If you are unable to find a suitable time and date, please call our Patient Referral Centre on 0333 200 4042.

Do you have lift access?

Yes. All our venues are Disability Discrimination Act (DDA) compliant.

What does my appointment entail?

This depends on your circumstances. If it is your first appointment, you will likely undergo some tests. However, all of this information is in your appointment letter. If you have any queries or concerns about your appointment, please call our Patient Referral Centre on 0333 200 4042.

How should I proceed with my appointment?

On the day of your appointment, please arrive early and report to the receptionist. You must bring the following documents with you:

  • Appointment confirmation letter
  • Details of any medications you are taking
  • Any questionnaires you have been sent
  • A list of questions you have

We know your time is precious, which is why our doctors, nurses and health care specialists will do their best to help you. Your appointment may take around 2 hours. If you need to be seen again, we will arrange another appointment before you leave.

Please Note: If you arrive later than your allocated time, you may not be seen.

Are children allowed to come along?

We do not recommend bringing children with you.

I’m done with my appointment, what now?

Following the examination, your health care specialist will notify you for any required follow-ups.

What if I can’t make it to my appointment?

If, for any reason, you cannot make your appointment, please call our Patient Referral Centre on 0333 200 4042.

Please note: If you cancel your appointment at short notice or do not attend, you may not be given another appointment.

I need a signer or an interpreter, what do I do?

In any such case, please call us as soon as possible and we can make the necessary arrangements to help. A relative or your GP can also get in touch with us regarding this matter.

How and when will I get my results?

There are several ways you can receive your results. Either:

  • By post to your home
  • A follow-up appointment with your GP
  • Via telephone by the clinician

We will let you know at your appointment how you will receive your report.

How long until I receive my results?

We will let you know at your appointment how long the results should take. Please note: some results can take longer than others to arrive.

What if I have a disability?

If you have any visual, mobility or hearing problem, please call our Patient Referral Centre on 0333 200 4042 as soon as possible and we will arrange assistance.

Can I eat and drink after my scan?

Yes. Following the scan, you may go back to your normal routine. Please note: If you have received a contrast injection for the MRI, drink plenty of fluids to avoid dehydration.

Hide this section
Show accessibility tools